All personal information that Macrogen Inc. (hereinafter “the Company”) handles is based on the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and the Personal Information Protection Act or is collected, retained and processed with the information subject’s consent.
Also, the Company provides services in compliance with the EU GDPR standards, and regularly receives inspections of its personal information security activities by an outside agency through PIMS, a domestic personal information security certification program.
A. The Company collects the following personal information from users registering for the first time or using services. The personal information will not be used for any purposes other than those stated below, and if the purpose is changed, the Company shall ask for the information subject’s consent beforehand.
① The Company shall collect and use personal information to provide membership services as follows:
| Collection Method | Items Collected | Collection and Use Purposes | |
|---|---|---|---|
| Member Registration | Required | ID, password, Title & name, Role, department, Institude, Address & Zip Code, telephone number, e-mail address, ATTN, Payment method, Invoice to be sent through, billing e-mail address, Telephone Number of payer, Fax Number of payer, Billing Address, Institude(for billing) | Member registration, user identification, service use, and consultation |
| IP address, cookie, time and date of visit, records of service use | To prevent inappropriate use, record information on recent order, retain records to resolve disputes, etc. | ||
| Optional | Other affiliation, fax number, Mobile Number, second e-mail address, third e-mail address, Recommender, Channel to Macrogen, Priority, major interests, intended use of sequencing results, Language Preference | Marketing such as customized product recommendation, etc. | |
② The Company shall collect and use the following information to provide non-member services:
| Collection Method | Items Collected | Collection and Use Purposes |
|---|---|---|
| Request Estimate | (Required) name, institution, telephone number, e-mail (Optional) ID, college/department, other affiliation, telephone number, fax number, address |
Estimate and consultation inquiry |
| Make Inquiry | Inquiry during service use | |
| Make Homepage Improvement Suggestion | Suggestion during homepage use |
A. The Company shall process the information subject’s personal information within the scope specified in “1. Personal Information Collection/Use Purpose, Personal Information Items Collected and Collection Method” only, and shall not process the information outside the original scope or provide it to third parties without the information subject’s consent.
B. The Company provides the following personal information to third parties.
| Nubmer | Person who receives personal information |
Purpose of use of personal information of recipient |
Personal information items provided |
Retention period of recipients |
|---|---|---|---|---|
| 1 | Eximbay | Electronic Payment Agency | Personal information items used in electronic payment | Until the purpose of use |
A. The Company shall immediately destroy the personal information after the purpose of collection and use has been achieved, without exception. However, the following information shall be retained for the reasons and terms specified below.
| Legislation/Internal Policy | Items Collected | Collection and Use Purposes | Retention and Use Periods |
|---|---|---|---|
| Protection of Communications Secrets Act | Provide if an investigative agency with a court warrant makes a request | Record of website visit | 33 months |
| Act on the Consumer Protection in Electronic Commerce, Etc. | Records of Bill Settlement and Supply of Goods, etc. | Records of Bill Settlement and Supply of Goods, etc. | 5 years |
| Consumer identification information Record of contract/subscription cancellation | Records of Canceled Contracts or Subscription, etc | 5 years | |
| Consumer identification information Record of dispute settlement | Records of Customer Complaints and Dispute Settlement | 3 years |
A. The Company shall destroy personal information without delay in cases where it has become unnecessary, such as the retention period has expired, processing purpose has been achieved, etc.
B. The personal information destruction procedure and method shall be as follows:
A. The information subject can exercise the following rights related to personal information protection at any time:
B. The exercising of rights according to “A” must be done by phone or e-mail, and the Macrogen homepage shall respond to it without delay.
C. If the information subject has demanded the rectification or deletion of a personal information error, etc., the Macrogen homepage shall not use or provide the relevant personal information until it is rectified or deleted.
D. The exercising of rights according to “A” may be done through an agent, such as the information subject’s legal representative or an entrusted person, etc. In this case, a power of attorney for the personal information processing must be submitted.
E. When there is a demand to view, rectify, delete, or stop processing pursuant to the information subject’s rights, it shall be checked if the person who made the demand is the information subject himself/herself or his/her legitimate agent.
A. Personal information may be accumulated with the collection of “automatically generated information items (cookie, IP, etc.)” when users use the Company’s services. A cookie is a temporary file created automatically when a website is accessed, and it is stored on the user’s computer hard drive.
B. The Company uses cookies for the purpose stated below. The user has the option regarding cookie storage of allowing all cookies or rejecting cookie storage by selecting the option on the web browser.
A. Inquiries about personal information security, complaint handling, damage relief, etc. can be directed to the personal information security officer and the department in charge. They will reply to information subjects’ inquiries without delay.
| Category | Affiliation | Name/Title | Contact Number | |
|---|---|---|---|---|
| Personal Information Security Officer | Technical Support Division | Kim Jaehyun/Vice President | 82+ 2-2180-7046 | privacy@macrogen.com |
| Personal Information Security Staff | IT Security Team | Shin Seon-ho/Director |
A. Macrogen does not utilize possible data, such as customized environment provision, big data, etc.
A. The following measures shall be taken to secure personal information safety:
A. This privacy policy shall be applied from Feb. 08, 2019.
This agreement is a contract between you and Macrogen Inc. and applies to Macrogen’s services usage in whole. You shall read, agree with and accept all of the terms and conditions contained in this agreement.
This agreement is to comply with the law of electric communication enterprise and an Enforcement Ordinance in Korea on the utilization stipulation and procedure of all the related service provided by Macrogen Inc.
Service defines that it furnishes DNA sequencing and other additional information through http://dna.macrogen.com to be provided by Macrogen Inc hereunder.
Macrogen can delete the notice posted by users for the following without any pre-notice.
All disputes, controversies or differences which may arise out of or in connection with the Contract or for the breach thereof shall be finally settled by arbitration in Seoul, Korea in accordance with the Commercial Arbitration Rules of the Korean Commercial Arbitration Board and the laws of Korea.
The Contract shall be governed and interpreted by the laws of the Republic of Korea.
Unless otherwise provided herein, Supplier shall not be liable for any consequential, direct or indirect damages, related to free service , except for the damages caused by willful misconduct.
Macrogen lifetime storage service will be provided to all of our customers at free of charge up to fifteen (15) years from the date of data creation.
We are not liable for damage or losses to any of one’s standard sequencing result files which are stored in Macrogen’s server resulting from participation in or accessing or downloading file or data in connection with the Service.
We reserve the right, in our sole discretion, to cancel or suspend the Service should a virus, bugs, or other causes beyond our control corrupt the administration, security or proper operation of the Service.
You shall pay liquidated damages, not as a penalty, to Macrogen in an amount of 10% of total amount of the delayed payment behind due date.